Frequently asked questions

Choosing your items

How do I choose a size?

Use the size information provided on the product page and check the selected size before adding the item to your basket. Fit can differ between styles, so compare the details for the individual item.

Where can I find product details?

Each product page shows the available options and description. Check these details alongside the photographs before ordering.

How can I browse the collection?

Browse our shirts and blouses, jackets and coats, trousers and footwear, or view all products.

Are other items shown in the photographs included?

Your purchase includes the item described in the listing. Other items used to style a photograph are not included unless the product description says otherwise.

How should I care for my item?

Follow the care instructions supplied with your item.

Delivery and orders

Where do you deliver?

We deliver within the United Arab Emirates. See our shipping policy for delivery details.

How much does delivery cost?

We offer free shipping on all orders to the United Arab Emirates. No minimum order is required.

Where can I track my order?

Once your parcel has been dispatched, we send an email with a tracking link. For help with an order, use our contact form.

How do returns work?

You can notify us that you wish to return an item within 30 days of delivery. For a change-of-mind return, you pay the direct return postage. We cover reasonable return costs for faulty, damaged, misdescribed or incorrectly supplied goods. See our returns and refunds policy for the full conditions.

How can I contact Ligofa?

Email ligofa@ligofa.com, call +971 50 165 3719 or use our contact form.

Customer Service Hours: Monday–Friday, 09:00 – 17:00 GST (UTC+4)
We usually reply within 1–2 working days.

Include your order number if your question concerns an order.