Returns and Refunds Policy – Ligofa

Last updated: 11 November 2026

At Ligofa, we want you to feel confident when shopping in our store. If something does not meet your expectations, we offer a clear and friendly returns and refunds process.

30 Days to Request a Return

You have 30 days from delivery to notify us that you wish to return an item. This extended return offer is additional to your statutory consumer rights. The 30-day period concerns notification, not the date the parcel reaches us.

Your Right to Cancel

Under our 14-day cancellation offer, you may cancel an online purchase without giving a reason by notifying us within 14 days after delivery. For an order delivered in separate parcels, this period starts after you receive the last item. You then have a further 14 days after notifying us to send the goods back. You do not need our approval to exercise this right.

Product Condition

For a cancellation under our 14-day offer, you may inspect and try goods as you would in a shop. Original packaging and tags are not mandatory conditions of a refund. Where the law permits, we may deduct a reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

For change-of-mind returns requested outside our 14-day cancellation period under our extended 30-day offer, goods must be unused, undamaged and complete with their original packaging, tags and accessories. These conditions do not restrict your rights concerning faulty or misdescribed goods.

No handling or restocking fee: We do not charge a handling or restocking fee for a return.

Return Shipping Costs

·       Faulty, damaged, misdescribed or incorrectly supplied goods: We cover reasonable return shipping costs.

·       Change of mind or a size you no longer want: You pay the direct cost of returning the goods. Contact us for return instructions. You do not need to wait for approval to exercise your right to cancel under our 14-day offer, and contacting us does not extend the deadlines of this offer.

For a cancellation under our 14-day offer, we refund the cost of our least expensive standard outbound delivery option, if you paid for it. Any extra amount paid for a more expensive delivery option need not be refunded. Standard delivery to the United Arab Emirates is currently free.

How to Request a Return

1.     Notify us: Email your order number and a clear statement that you wish to cancel or return the goods to ligofa@ligofa.com. A reason is optional when exercising your right to cancel under our 14-day offer. You may use the cancellation form below, but you do not have to.

2.     Get return instructions: Contact us for the correct return instructions. You do not need to wait for approval to exercise your right to cancel under our 14-day offer, and contacting us does not extend the deadlines of this offer.

3.     Send the parcel back: Pack the goods securely. We recommend keeping proof of postage and using a tracked service. A tracked service is not a condition of your statutory rights.

Refund Processing

We aim to process refunds within 7 working days. For a cancellation under our 14-day offer, we refund without undue delay and no later than 14 calendar days after we receive the goods back or, if earlier, receive evidence that you sent them back. If we have offered to collect the goods, this 14-day period starts when you notify us of cancellation.

Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund fee. The time taken for the funds to appear in your account can depend on your payment provider.

Faulty or Misdescribed Goods

Goods must be as described, of satisfactory quality and fit for purpose. We offer a 30-day right to reject faulty goods for a full refund, without limiting any additional mandatory consumer rights. After that period, you may be entitled to a repair or replacement or another remedy under applicable law. Contact us at ligofa@ligofa.com if there is a problem with your goods. We cover reasonable return costs for faulty or misdescribed goods. These rights are not restricted by our voluntary return conditions. Where you are entitled to a refund for faulty or misdescribed goods, we provide it without undue delay and within 14 calendar days after agreeing that you are entitled to it, or earlier where required by applicable law.

Exchanges

Would you like to exchange a product (e.g. for a different size or colour)? Write to us at ligofa@ligofa.com, and we will help you through the exchange process.

Non-Returnable Products

An exception to our cancellation offer applies only where permitted by law. For example, sealed goods that are unsuitable for return for health protection or hygiene reasons may be excluded once the seal has been broken. Any applicable exception will be explained before purchase. Ordinary clothing and footwear are not automatically excluded for hygiene reasons. Your rights concerning faulty or misdescribed goods remain unaffected.

Model Cancellation Form (Optional)

Complete and send this form only if you wish to cancel your contract. You may instead send any other clear statement of cancellation.

To: Ligofa, Office - C1 - 1F - SF12096, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates; ligofa@ligofa.com.

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:

·       Goods and order number:

·       Ordered on / received on:

·       Name of consumer(s):

·       Address of consumer(s):

·       Date:

·       Signature of consumer(s), only if this form is sent on paper:

Delete whichever alternatives do not apply.

Questions?

Have any concerns? Check our FAQ page or contact us.

Contact Details

Store name: Ligofa

Address:  Office - C1 - 1F - SF12096, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates

Email: ligofa@ligofa.com

Telephone: +971 50 165 3719

Contact form: Click here

Customer Service Hours: Monday–Friday, 09:00 – 17:00 GST (UTC+4)

We usually respond to messages within 1–2 working days.

Thank you for choosing Ligofa.