Shipping policy
Shipping Policy – Ligofa
Last updated: 11 November 2026
At Ligofa, we are committed to providing a transparent, dependable and reliable shipping service. This policy explains how and when your order is processed and delivered.
Delivery area
This policy applies to orders with a delivery address in the United Arab Emirates.
Order processing and delivery time
The estimated delivery time applies to working days (Monday–Friday), excluding public holidays in the United Arab Emirates.
· Processing cut-off time: 17:00 GST (UTC+4). Orders placed after this time are processed on the next working day.
· Order processing time: 1–2 working days (Monday–Friday)
· Delivery time (transit): 2–6 working days (Monday–Friday)
· Total estimated delivery time: 3–8 working days
The total delivery time includes both order processing and transit.
Delivery method
Products are sent to the delivery address provided when placing the order.
Courier companies
We work with trusted logistics partners selected according to the destination and availability.
Parcel tracking
Once the parcel has been dispatched, you will receive an email with a tracking link.
You can also check the status of your parcel on the Order Tracking page.
Delivery costs
Free delivery: We offer free shipping on all orders to the United Arab Emirates. No minimum order is required.
Delivery problems
In rare cases, delays or other delivery problems may occur. If your parcel has been delayed, damaged or lost, contact our support team. We will investigate the matter and help find a fair solution in accordance with our Returns Policy.
Questions?
Do you have questions about shipping? Visit our FAQ page or contact us.
Contact details
Store name: Ligofa
Address: Office - C1 - 1F - SF12096, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates
Email: ligofa@ligofa.com
Telephone: +971 50 165 3719
Contact form: Click here
Customer Service Hours: Monday–Friday, 09:00 – 17:00 GST (UTC+4)
We usually respond to emails within 1–2 working days.